Fit for Servitization

Benefits, approach and implications

Several broad challenges are impacting industrial manufacturing companies. These challenges have led to fundamental revenue model shifts for industrial manufacturing companies

Commoditization of product offering(s)

  • Feature-matching by competitors leading to commoditization / look-alikes
  • Product-based differentiation is increasingly difficult to sustain

Price pressures / price wars

  • Increasing low cost competition from emerging economies
  • Migration of production/manufacturing activities to lower cost countries

Technological disruption

  • Industry 4.0 and Internet of things (IoT)
  • Lower customer switching costs and reduced customer longevity
  • New technologies and entrants (e.g. additive manufacturing)

Slowing growth opportunities

  • Slowing growth rates as “greenfield” opportunities become scarce, particularly in developed economies
  • Saturation in traditional part of the market

For industrial companies, servitization has emerged as a key strategy to drive growth

The servitization journey encompasses several steps moving from single device to full platform economy

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Stefano Bianchi

Partner, Strategy& Italy

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Massimo Leonardo

Partner, Strategy& Italy

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Federico Mongelli

Senior Manager | Strategy&

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Ivan Lavatelli

Partner | Head of Operations and Global DDMRP Practice Leader, Milano, PwC Italy

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Francesco Vinelli

Director | Emerging Technologies, PwC Italy

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Piera Penna

Director | Tax | PwC TLS, PwC TLS

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