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Reimagining healthcare to deliver in an uncertain future
The healthcare industry has made major strides over the past several decades, significantly improving people’s quality of life and raising human life expectancy. But technological advances related to big data, artificial intelligence, virtual care, precision medicine, bring new challenges and opportunities.
Looking ahead, payors, health systems, life sciences companies, public agencies, and NGOs must figure out how to manage costs while continuing to provide top-quality, value-based care and innovation. As the only at-scale strategy business that’s part of a network with broad and deep capabilities expertise, we can show you a clear vision of what’s possible right from the start, as well as the choices you need to make to succeed.
Digital and technology strategy
We help clients integrate IT with business strategy, solving challenges from the start and creating new growth opportunities for the future. Service offerings include capabilities architecture, digital strategy and transformation, a technology-targeted Fit for Growth approach, and analytics and data management.
Operations strategy
We help clients optimise operations by focusing on differentiated capabilities for continuous and sustained innovation in manufacturing, supply chain, capital assets, general and administrative operations, enterprise-wide operational excellence, digital operations, and customer operations.
More about operations strategy
Organization strategy and transformation
Our experts know how to realign organisational priorities, uncover strategic M&A openings, improved operational efficiency and competitiveness through post-merger integration, and use objective-driven change initiatives to steer transformation.
More about on organization strategy and transformation
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Impact
- "Safety net" hospital becomes a provider of choice
- Improving patient engagement for a pharma company
- Improving customer experience for a U.S. healthcare insurer
"Safety net" hospital becomes a provider of choice
An urban hospital serving as a "safety net" for uninsured and underinsured populations was challenged to sustain its mission. We helped the organisation use the mission and its deep roots in the community to define a new strategy focused on access, experience, and empowerment of physicians and nurses. We helped the hospital change its footprint, develop new capabilities, and evolve its operating model. This transformation allowed the client to receive a Medicaid waiver for more than 100,000 patients, grow share across all patient segments, and improve margins.
Improving patient engagement for a pharma company
A top 5 pharmaceutical company wanted to improve patient engagement by designing, building, and launching a disease-agnostic patient engagement model that could be utilised across business units. Strategy& identified the key patient pain points, reviewed competitor programmes, and developed solution concepts. We then categorised the client’s patients into different personas and developed four solution concepts that serve as a curated, comprehensive engagement model for patients following diagnosis. This strengthened the client’s positioning in oncology, leveraged the client’s scale, and improved the scope of services provided to patients.
Improving customer experience for a U.S. healthcare insurer
As part of a broader cultural and organisational transformation strategy, a U.S. healthcare company wanted to improve its customer experience. Using human-centred design, Strategy& focused on two member journeys: post-enrollment 90 days and care in time of need. We set out initiatives to fix pain points, used human-centred design to reimagine the experience, and then mapped out key initiatives and capabilities required over waves of releases. In response to our work, a senior marketing executive quickly saw the impact on his team: “Reimagining a more personalised approach where employees step up and say ‘I’ve got it’ is key to re-energising our culture and brand.”
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