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Transform your bank’s operations model: A best practices discussion

Executive summary

There is no single method for successfully transforming your bank’s operations model. Your approach to transformation depends on your goal – be it to improve customer experience, streamline processes, or reduce costs in your back-office operations.

Although every bank’s approach will differ, we suggest five best practices for transforming your bank’s operational model:

  • Customer-back process transformation
  • Product and service simplification
  • Aggressive digitization
  • Governance and performance management transparency
  • Delivery model optimization

These best practices, along with aligning your operation’s performance goals to your business priorities, will help your bank enhance its most distinctive operations capabilities and meet your transformation objectives.

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Ashish Jain

Principal, Strategy& US

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